These Terms & Conditions govern your use of the New Visa Express website (www.newvisaexpress.com) and our education consultancy services. By using our website, visiting our office, or engaging our services, you agree to these terms in full.

New Visa Express provides education consultancy services including student counseling, university selection and admission assistance, scholarship guidance, document preparation, visa application filing, interview training and pre-departure support.

To provide our services effectively, you agree to:

• Provide complete, accurate and truthful information and documents
• Disclose your full travel and visa history, including any previous refusals
• Submit required documents within the timelines we communicate
• Pay applicable fees (university, embassy, service charges) on schedule
• Attend appointments, biometrics and interviews as scheduled

• Our service charges are communicated clearly before any engagement begins
• Third-party fees (university application fees, tuition deposits, embassy/visa fees, IELTS fees, courier charges) are separate from our service charges and are non-refundable by us, as they are paid to external organizations
• Service charge refund terms are defined in your individual service agreement, signed at engagement
• Work already completed (counseling, document preparation, submitted applications) is non-refundable

University admission and visa processing times are controlled by universities, embassies and visa centers — not by New Visa Express. Timelines we share are estimates based on experience and official guidance, and actual processing may take longer due to factors beyond our control (embassy backlogs, additional document requests, security checks, policy changes).

• New Visa Express is not liable for visa refusals, admission rejections, or scholarship denials made by third parties
• We are not liable for losses arising from changes in immigration rules, university policies, tuition fees or exchange rates
• We are not liable for delays caused by embassies, universities, visa centers or courier services
• Our total liability for any claim shall not exceed the service charges actually paid to us by the client

All content on this website — text, guides, designs, logo and branding — is the property of New Visa Express. You may not copy, reproduce or republish our content without written permission.

Our website may link to external sites (universities, embassies, visa centers). We are not responsible for the content, policies or practices of these third-party websites.

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Sylhet, Bangladesh.

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated terms.