New Visa Express (“we”, “our”, “us”) is a licensed education and student visa consultancy located at Wahid View Shopping Complex, Zindabazar, Sylhet, Bangladesh. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website (www.newvisaexpress.com), visit our office, or use our consultancy services.

As a student visa consultancy, we collect information necessary to process university admissions and visa applications, including:

• Identity information: full name, date of birth, passport details, national ID, photographs
• Academic records: certificates, transcripts, English test scores (IELTS/TOEFL etc.)
• Financial information: bank statements, sponsor details, income documents, source of funds
• Contact details: phone number, email, address, WhatsApp number
• Family information: parent/guardian/spouse details where required for applications
• Travel history: previous visas, refusals, and immigration records
• Website data: form submissions, cookies, and basic analytics (pages visited, device type)

• Preparing and submitting university admission applications on your behalf
• Preparing visa application files and supporting documentation
• Communicating with you about your application progress
• Providing counseling, interview training and pre-departure guidance
• Complying with legal and regulatory requirements in Bangladesh
• Improving our website and services

To process your applications, we share your information only with parties directly involved in your case:

• Universities and institutions you apply to
• Embassies, high commissions and visa centers (VFS, IVAC, EMGS etc.) as required for your visa
• Official government bodies where legally required
• Service partners such as certified translators or courier services, strictly for your application needs

• Physical documents are stored securely at our office with restricted access
• Digital files are kept on protected systems accessible only to authorized team members
• We retain your records for as long as needed to complete your application and meet legal obligations, after which they are securely disposed of
• You may request return or deletion of your documents after your case is completed

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent and discontinue our services at any time
• Receive copies of your own submitted documents

Our website uses basic cookies and analytics tools to understand visitor behavior and improve user experience. These do not collect sensitive personal information. You can disable cookies in your browser settings at any time.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes means you accept the revised policy.